Payment & Security
Find here the frequent asked questions about payment and security of the Hotels application.
Is it safe to use my credit card ?
Yes. We take this matter very seriously. To ensure your security, Hotels encrypts data via an SSL connection that connects to our partners. Our partners also utilize a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
What credit card types are accepted for guarantee/deposit ?
The card types accepted for guarantee/deposit are listed in the booking form.
My credit card number is correct, but the hotel is not accepting it. Why ?
There are a few possibilities:
- Your card type is not accepted at the hotel.
- The card expiration date precedes the reservation date.
- You have reached your credit limit.
- There is a computer error.
French
English
